Q: How far in advance should I place my order?
A: We recommend placing your order 7–10 days in advance to ensure the availability of your preferred bouquet style and seasonal flowers.

• If you choose seasonal flowers and have no special requirements, 2–3 days in advance is usually sufficient.

• For special or rare flowers (e.g., lily of the valley or off-season peonies), we suggest ordering 2–3 weeks in advance to ensure freshness and quality.

Q: How can I receive my flowers?
A: We provide Bay Area delivery, with fees based on distance. You can also pick up your order at our store located at 19710 Stevens Creek Blvd, Cupertino.

Q: What are your business hours and delivery times?
A: Our business hours are:

• Sunday – Thursday: 12:00 PM – 6:00 PM

• Friday – Saturday: 11:00 AM – 7:00 PM

Delivery and pickup times are the same as our business hours. For special time requests, please contact us in advance. Additional fees may apply.

Q: What payment methods do you accept?
A: We accept credit/debit cards, Zelle, Venmo and Apple Pay, and in-store payment arrangements can also be made.

Q: Can I customize the flowers or colors?
A: We offer custom bouquet services. You can choose your preferred flowers and colors, but availability depends on seasonal supply. Please contact us in advance to confirm what is possible.

Q: Will I receive the exact same bouquet as shown on the website?
A: Every bouquet is unique, and flowers vary with the season. The exact arrangement may differ from photos, but we ensure the overall style and color palette remain consistent.

Q: How should I care for my flowers?
A:

• Fresh flowers: Keep in water, avoid direct sunlight and heat, change water daily, and trim stems.

• Preserved flowers: Keep dry and away from direct sunlight for long-lasting beauty.

Q: How do I register for a floral workshop?
A:

• Browse our Workshop page and choose a course that suits you.

• Email us to confirm your time slot.

• Once registered, we will send a confirmation email with course details.

Q: What is your after-sales policy and return/exchange policy?
A:

• Flowers are perishable, so we cannot guarantee their lifespan. We ensure proper hydration and freshness before pick up or delivery.

• After receiving your bouquet, please keep it in a cool place to extend its vase life.

• Since every bouquet is custom-made and unique, returns or exchanges are not available.